TERMS & CONDITIONS

01These terms

These Terms and Conditions govern your access to this website and your enquiries or purchases from Tulittle, operated by Tulittle Technologies. By using this website or submitting an enquiry, you agree to them.

A paid project is also governed by the final written proposal, scope of work or service agreement accepted by both parties. If that project document conflicts with these website terms, the accepted project document controls for that project.

02Website purpose

This website provides general information about custom website design, development, e-commerce, booking systems, dashboards, integrations, maintenance and related digital services. Website content and an initial consultation are not a binding offer or a final quotation.

03Eligibility and accurate information

You must be legally capable of entering into a contract and must provide accurate contact and project information. If you enquire on behalf of a business, you confirm that you are authorised to do so.

04Estimates and indicative prices

We do not publish or advertise fixed prices or packages. Any figure discussed before a written proposal is indicative only. Final pricing depends on pages, design, features, integrations, content, data migration, third-party costs, testing, timeline, support and other requirements.

Work starts only after scope, price, milestones and payment terms are accepted in writing.

05Scope and change requests

Deliverables are limited to the accepted proposal or scope of work. Anything not expressly included is excluded. New features, additional pages, redesigns, content entry, integrations, urgent timelines or revisions beyond the included limit may require a revised fee and delivery schedule. We will seek written approval before billing any additional amount.

06Client responsibilities

The client must provide timely and lawful access, content, branding, approvals, credentials and feedback, and confirms that materials supplied to us do not infringe intellectual-property, privacy or other rights. Delays in these inputs may extend the schedule.

The client is responsible for the final review of text, prices, claims, policies, tax information and regulatory content before launch.

07Payments and taxes

A 20% advance payment is required to confirm the project and begin discovery, planning, design or development work. The remaining 80% is payable according to the milestones and due dates stated in the accepted proposal or invoice. We are not required to begin work until both the 20% advance and the written scope have been received and accepted.

Unless the accepted proposal says otherwise, the 20% advance is adjusted against the total project fee — it is not an extra charge. Once work begins, the part of the advance attributable to completed work, time reserved and non-recoverable third-party commitments becomes non-refundable. Any unearned balance is handled under the Refund and Cancellation Policy.

Applicable taxes and third-party charges are additional unless expressly included. We may pause work or withhold launch, source files or transfer if an undisputed payment is overdue, after reasonable notice.

08Domain, hosting and third-party services

The client purchases and holds the domain and hosting in the client's own name and account; we do not resell or hold them. We will specify what the build requires, and deploy to the client's environment. Domain, hosting, plugins, themes, stock assets, APIs, payment gateways, SMS, email and other third-party services may carry separate charges, renewal dates and terms. We do not control their uptime, policy changes, pricing, rejection, suspension or discontinuation.

09Intellectual property

Each party retains ownership of material it owned before the project. After receipt of all undisputed project fees, the client receives the rights expressly stated in the accepted proposal for the final custom deliverables. Third-party and open-source components remain governed by their own licences. Unused concepts, internal tools, reusable know-how and pre-existing components remain ours unless the proposal states otherwise.

We will not publicly display a client's name, logo or project in our portfolio where the accepted proposal or a written confidentiality instruction prohibits it.

10Testing, acceptance and launch

We provide a reasonable opportunity to test deliverables. The acceptance process and revision window are stated in the proposal. Launch approval confirms that the client has reviewed the deliverable for visible content and agreed functionality, without limiting any express post-launch warranty stated in the proposal.

11Support and maintenance

Every project includes a post-launch support window; its length and what it covers are stated in the proposal. Maintenance beyond that window is provided only if the proposal says so. A defect means agreed functionality materially fails to work as specified. It does not include a new feature, a preference change, a client edit, a third-party failure, an expired subscription, an unsupported environment, or an issue caused by another provider.

12No guaranteed business outcome

We do not guarantee sales, leads, rankings, traffic, approval by advertising or payment platforms, uninterrupted uptime, or any particular commercial result. Results depend on many factors outside our control, including your offer, market, content, pricing, advertising and operations, and on third-party platforms.

13Prohibited use

You must not use this website or our services for unlawful, deceptive, infringing, malicious or abusive activity; attempt unauthorised access; transmit malware; or misuse another person's information.

14Confidentiality

Each party will use reasonable care to protect confidential business information received for the project, and will use it only for performing or receiving the services, except where disclosure is authorised or legally required.

15Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profit, loss of data or business interruption arising from the website or the services.

Our aggregate liability relating to a paid project will not exceed the fees actually paid to us for the specific service giving rise to the claim during the six months preceding the event. This clause does not exclude liability that cannot legally be excluded, or liability arising from fraud or wilful misconduct.

16Indemnity

The client is responsible for third-party claims arising from unlawful or infringing content, data or instructions supplied by the client, except to the extent caused by our own breach, negligence or misconduct.

17Suspension and termination

Either party may terminate according to the accepted proposal. We may suspend affected services for material breach, illegal use, security risk or overdue undisputed payment, after reasonable notice where practicable. Fees for completed work, committed third-party costs and approved work in progress remain payable. Refund eligibility is governed by the Refund and Cancellation Policy and the accepted proposal.

18Force majeure

Neither party is responsible for delay caused by events reasonably beyond its control, including natural disasters, widespread network or cloud outages, government action, civil disturbance or third-party infrastructure failure. The affected party will notify the other and make reasonable efforts to resume performance.

19Governing law and disputes

These terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute through written discussion. Subject to applicable consumer law and any agreed arbitration clause in the project contract, the courts at Kanpur, Uttar Pradesh have jurisdiction. Nothing here removes statutory consumer rights that cannot legally be waived.

20Contact

Operated by

Tulittle Technologies

Address

Kanpur, Uttar Pradesh, India

Email

hello@tulittle.in

Phone

+91 91964 24311