01Before work begins
Because website development is a customised professional service, refunds are based on work completed, milestones approved and non-recoverable costs — not simply on whether the final website has launched.
The client pays 20% of the agreed project fee in advance to confirm the project and authorise us to begin. If the client cancels before any discovery, planning, design, development, resource allocation or third-party purchase has begun, the advance may be refunded after deducting payment-gateway charges and any non-recoverable committed cost.
02After work begins
Once work has begun, fees attributable to completed work, time spent and approved milestones are non-refundable. Any remaining unearned amount may be refunded after deducting completed work, approved work in progress, taxes that cannot be reversed, payment charges and non-cancellable third-party expenses.
03The advance amount
The standard project-start advance is 20% of the agreed project fee and is adjusted against the total price. It reserves the project slot and authorises discovery, planning, design or development.
Once resources are allocated or work begins, the portion covering completed work, reserved professional time and committed costs becomes non-refundable. The proposal states the amount, the start condition and the remaining milestone schedule.
04Third-party purchases
Paid plugins, themes, stock assets, licences, APIs, SMS or email credits and similar third-party items bought for the project are refundable only if the relevant provider refunds them. Domain and hosting are bought by the client in the client's own account, so any refund on those is a matter between the client and that provider — and domain registration fees are generally non-refundable once registered.
05Client delays or abandonment
If required content, access, approvals or feedback are not provided for 30 consecutive days after written reminders, the project may be placed on hold. After 60 days of inactivity it may be treated as abandoned. Resuming may require revised timelines and a restart fee, stated in advance. Amounts earned for completed work and committed costs remain non-refundable.
06Cancellation by us
If we cancel a project without client breach and cannot provide the agreed work, we will refund the unearned portion after accounting for completed deliverables and recoverable transfers. If cancellation results from illegal instructions, abuse, non-payment, material breach or persistent non-cooperation, completed work and committed costs remain payable.
07Defects and correction
If an agreed deliverable has a reproducible defect reported during an included warranty period, we will first have a reasonable opportunity to correct it. A refund is not automatically due for a new feature request, a subjective preference, a third-party failure, an unsupported modification, or anything outside the accepted scope.
08Refund processing
Approved refunds are ordinarily initiated within 10 business days to the original payment method where possible. Bank and payment-provider processing time is outside our control. The client receives written confirmation of the approved calculation.
09How to cancel or request a refund
Email hello@tulittle.in with the project name, invoice number, cancellation reason and any relevant evidence. We will review the accepted scope, the work completed and third-party commitments before responding.
QUESTIONS ABOUT THIS POLICY?
Write to us and we will answer. For anything urgent, mark the subject line clearly.
hello@tulittle.in →